For tenants
Frequently asked questions
Quick answers about paying rent and using your portal. Landlords have a separate FAQ inside their dashboard after signing in.
How do I pay rent?
Sign in to your Got My Rent tenant dashboard. Open Invoices to see what is due. Your landlord can enable card or ACH depending on their processor — follow the Pay button when it appears. Until payments are connected, use the instructions your landlord shared (check, ACH, or portal transfer).
How do I link my bank account?
When your landlord turns on bank linking (Plaid or similar), you will see a secure prompt inside the dashboard to connect your account. Got My Rent never stores your bank password — only tokens from the provider.
When will I get reminders?
You may receive email or text when rent is due in three days, due today, or if a payment is late. You can update your phone and email in your profile once logged in.
Where do I see documents?
The Documents section of your dashboard lists uploads and notices tied to your lease. Download anytime; new items appear as your landlord adds them.
I forgot my password.
On the sign-in page, use “Forgot password” (coming from your email provider via Supabase Auth) to reset. If you are stuck, contact your landlord or our support address on the Contact page.
Need more help? Contact us.