Privacy Policy

Got My Rent("we," "us," or "our") provides property management software at GotMyRent.com, including rent tracking, documents, notices, and optional bank payment features. This Privacy Policy explains how we handle information when you visit our website or use our services.

We may collect:

• Account information — name, email address, password (stored securely by our authentication provider), role (landlord, tenant, or admin), and profile details you provide.
• Property and tenancy data — property addresses, unit details, lease information, invoices, payment records, maintenance requests, and documents you upload or generate.
• Payment and bank connection data — when you connect a bank account through Plaid, we receive tokens and limited account details (such as institution name and account mask) needed to process ACH payments. We do not receive or store your bank login password.
• Communications — messages you send us, and emails or texts sent through the platform (for example invoices, notices, or password resets).
• Technical data — IP address, browser type, device information, and usage logs needed to operate, secure, and improve the service.

We use information to:

• Provide, maintain, and improve Got My Rent
• Authenticate users and manage accounts
• Process rent invoices and optional bank payments
• Send transactional emails and notifications you enable
• Provide customer support and respond to requests
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations

We do not sell your personal information.

We may share information with:

• Service providers that help us run the product (for example hosting, database, email delivery, and payment/bank linking partners such as Plaid), under contracts that limit their use of your data.
• Other users on your account relationship — for example, landlords and tenants may see information needed for their tenancy (invoices, documents, repair requests).
• Legal and safety — when required by law, or to protect rights, safety, and the integrity of the service.

If you connect a bank account, Plaid processes that connection. Plaid's privacy practices are described in their own policies. We store access tokens and limited account metadata needed to initiate transfers you request. You can disconnect a bank connection from your dashboard settings when the feature is available.

We retain account and property data while your account is active and as needed to provide the service, resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements. You may request deletion of your account by contacting us; some records may be retained where we are legally required to keep them.

We use industry-standard safeguards, including encrypted connections (HTTPS) and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Got My Rent is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

You may update profile information in your account settings, manage notification preferences where available, and contact us to request access, correction, or deletion of personal information we hold about you, subject to applicable law.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of the service after changes become effective constitutes acceptance of the updated policy.

For privacy questions, email hello@gotmyrent.com or visit our Contact page.